GENERAL CONTRACTING CONDITIONS

SCOPE OF APPLICATION

Purchase contracts concluded through e-commerce between the store https://nombdi.es/en-us/collections/all and the consumer shall be governed by the following General Terms and Conditions.

We ask that you carefully read these Terms and Conditions, our Cookie Policy, and our Privacy Policy before using this website. By using this website or placing an order through it, you agree to be bound by these General Terms and Conditions and our Privacy Policy. Therefore, if you do not agree with all the provisions of the General Terms and Conditions and the Privacy Policy, you should not use this website.

If you have any questions related to the General Terms and Conditions or the Privacy Policy, you can contact us using the contact methods indicated in the following section.

OUR DATA

The purchase agreement is concluded with Nombre Dirección S.L.U. a Spanish company with registered address at Tr.ª Luxemburgo, 3023N, Poligono Industrial Cabezo Beaza, 30353, Cartagena, Murcia, registered in Mercantile Registry of Murcia S 8 H MU115010.

You can contact us by email at informacion@nombmdi.es

LANGUAGE

The contract is formalized in English.

CONTRACT FILE

Contracts concluded in the online store are archived. You can access your orders in your customer account or by sending an email to informacion@nombmdi.es. informacion@nombmdi.es

HOW TO PLACE AN ORDER

As a website user, you can browse the online store and fill your shopping cart without having to register. Only to complete your purchase will it be essential that you provide certain mandatory information to access your order's shipping information.

To find the item you're looking for, you can browse all sections of our website. By clicking on any of the sections, you'll find a wide variety of items, their descriptions, available sizes, and their corresponding prices. If you're looking for a specific item, you can find it using the search engine built into the website by entering any text that refers to the product you're looking for. If you don't find what you're looking for, please contact us so we can help you find the product you need.

Once you've selected the item you want, simply click the "Add to Cart" button. When a product is added to your shopping cart, you will automatically be able to see the status of your entire shopping bag. At that point, you can choose to continue shopping or process your order. If you continue shopping, your shopping bag will always be visible in the upper right corner of the screen. By clicking there, you can view the entire contents of your shopping bag and even edit it.

Once you have selected the items you wish to purchase and provided the necessary information for shipping, you will be taken to a form with all the information on shipping and payment options. Once a purchase order is received, Nombre Dirección S.L.U. will immediately send a confirmation of the purchase to the email address provided.

Please review your order confirmation email and verify that all information is correct. If you notice any incorrect information, you can contact the email address informacion@nombmdi.es

CONCLUSION OF THE CONTRACT

By clicking the "Pay Now" button, you make a binding declaration of intent, agreeing to the conclusion of the order, and obligating yourself to pay for it. You will then receive an acknowledgment of receipt of your order, confirming the conclusion of the contract.

PRICE

The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly stated otherwise, the prices indicated do not include shipping costs.

The applicable VAT rate will be the legally applicable rate at any given time, depending on the specific item in question. For orders destined for Ceuta and Melilla, deliveries will be exempt from VAT pursuant to the provisions of Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.

Customers may download the invoice for purchases made by accessing their order history with their username. However, customers may request a copy of the corresponding invoice at any time, either electronically or in paper form, at their discretion.

PAYMENT METHODS

The payment method for purchases will be selected during the purchasing process, and payment, depending on the method chosen, will be made at the end of the purchasing process and will be an essential condition for its completion.

Payment can be made via any of the following methods:

Credit or debit card purchases; the user must provide the cardholder's name, number, expiration date, and CVV. All information will be processed through the Banco Sabadell POS terminal.

Flexible payment with Segura: Allows you to pay interest-free or with a small fee, and installments of up to 12 months. Clear, transparent costs with instant approval.

Paypal: Online payment system

Klarna: Online financing platform that offers payment solutions to consumers and merchants. Shoppers can choose to pay for their online purchases in installments or in a single, interest-free, deferred payment with fraud protection.

SHIPPING AND DELIVERY TIMES

The products offered on the website will be shipped to any location from which they are ordered.

The estimated delivery time for shipments to Spain (Peninsula) is 3 to 5 business days.

For shipments to the Islands, Ceuta, Melilla, and the rest of Europe, it will take 4 to 8 business days.

For international shipments, delivery time will be 7 to 11 business days.

However, during promotions or high-demand dates (Black Friday, Christmas, etc.), delivery times may be affected by a higher volume of shipments.

The product will only be shipped once payment has been received.

Orders received before 12:00 PM will be shipped the same day on business days. Orders placed after 12:00 PM will be processed and shipped the following business day. If for any reason there is a delay in shipping the product, you will be notified of the estimated delivery time.

If the order is ultimately returned by the courier due to the inability to contact the customer, the customer will be responsible for paying for the new shipment.

Los gastos de envío se calcularán en el momento de realizar la compra e incluir la dirección de envío.

SHIPPING COSTS

The following shipping charges will apply:

RISK TRANSMISSION

The risk of loss or damage to the goods will be transferred to the consumer when they, or a third party designated by them, other than the carrier, have acquired physical possession. However, if you are responsible for the transport of the products or the carrier chosen is not among those proposed by the entrepreneur, the risk will be transferred to the consumer and user upon delivery of the products to the carrier, without prejudice to their rights against the carrier.

It's important that you inspect the package upon delivery. If you notice that the package is in poor condition, report the problem to the shipping agency and contact us at the following email address: informacion@nombmdi.es

RIGHT OF WITHDRAWAL

Description of the right of withdrawal

You have the right to withdraw from this contract, that is, to return the purchased product, within 14 calendar days without providing any reason. The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the products. If you have purchased multiple products and the shipment has been divided, the right of withdrawal will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those products.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract, indicating the subject<<Exercise of the right of withdrawal>>, either to our address Tr.ª Luxemburgo, 3023N, Polígono Industrial Cabezo Beaza, 30353, Cartagena, Murcia (for example, by sending a letter by post), or by emailinformacion@nombmdi.es . To do this, you can use the following model withdrawal form, although its use is not mandatory.

To comply with the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of this right before the corresponding deadline expires.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you for that product, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will process this refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the refund. We may withhold the refund until we have received the products back or until you have provided proof of their return, whichever is earlier.

You must return or deliver the products directly to us at Tr. Luxemburgo, 3023N, Poligono Industrial Cabezo Beaza, 30353, Cartagena, Murcia, without undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be deemed met if you return the products before this deadline has expired. You will be responsible for the direct cost of returning the products. This cost is estimated to be approximately €3 at the most. However, this estimate is merely indicative as it will depend on the type of product, its volume and weight, as well as the carrier chosen.

It is essential that the products being returned are in perfect condition, with all their accessories and original packaging. If there is a gift with purchase in the order, it must be returned in order for the return to be accepted.

Serás responsable de la disminución de valor de los productos resultante de una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los productos.

Excepciones al derecho de desistimiento

El derecho de desistimiento no será aplicable cuando el artículo objeto de devolución no sea exactamente el adquirido, salvo que se haya enviado por error un producto distinto al adquirido, haya sido desprecintado tras la entrega, no se encuentre en perfecto estado o haya sido abierto o usado, salvo cuando el producto adquirido presente algún tipo de tara o defecto.

En este sentido, los productos de Nombre Dirección S.L.U. que presenten signos de uso o manipulación, o deterioro propio del mismo se entenderá que compromete la integridad del producto, no pudiendo ser devueltos por razones de higiene.

With these measures, Nombre Dirección S.L.U. is committed to ensuring the safety and hygiene of the products it offers.

BROKEN, DEFECTIVE OR ERRONEOUS PRODUCTS

If upon delivery of an order you discover that the packaging has been tampered with or damaged, you must note the reason for your objection on the carrier's delivery note and sign it.

If you receive a product with a manufacturing defect, a defect, or one that is incorrect, you have 7 days from receipt of the order to return it, as long as you notify us within 48 hours of receiving the order through our email. informacion@nombmdi.es

It is essential that you send us a high-resolution photo of the broken, defective, or defective item and keep it for us to process the return. You must also keep a photo of the original packaging. We will inform you of the return procedure. Likewise, and as in the previous section regarding withdrawal, the merchandise received must be in its original packaging, in perfect condition, and accompanied by a copy of the purchase receipt.

If there is a gift with purchase in the order, it must be returned in order to accept the return.

Once the merchandise is received, the customer may choose between replacing the defective product or receiving a full refund using the payment method used in the order.

WARRANTIES

All products offered on the website have a legal guarantee of conformity for two years in accordance with the conditions established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

AFTER-SALES SERVICE

Our customer service team is available to assist you with any complaints. You can contact us at the following email address: Tr.ª Luxemburgo, 3023N, Poligono Industrial Cabezo Beaza, 30353, Cartagena, Murcia. You can also contact us by email at informacion@nombmdi.es.

RESERVATION OF DOMINIO

Ownership of the product will be transferred upon full payment of the price.

EVENTS BEYOND OUR CONTROL

We will not be liable for any failure or delay in the performance of any of our obligations when such failure or delay is due to events caused by force majeure.

Force majeure causes shall include any act, event, failure to exercise, omission or accident beyond our reasonable control and, among others, the following:

• Strikes, lockouts or other protest measures.
• Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
• Impossibility of using trains, ships, airplanes, motor vehicles or other means of transport, public or private.
• Inability to use public or private telecommunications systems.
• Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the cause of force majeure continues, and we will have an extension in the period to fulfill said obligations for a period of time equal to the duration of the cause of force majeure.

Pondremos todos los medios razonables para que finalice la causa de fuerza mayor o para encontrar una solución que nos permita cumplir nuestras obligaciones a pesar de la causa de fuerza mayor.

INDUSTRIAL AND INTELLECTUAL PROPERTY

By using this website, you acknowledge and agree that all copyright, trademarks, and other intellectual property rights in and to the materials or content provided as part of the website remain at all times vested in us or our licensors. You may use such material only as expressly authorized by us or our licensors. This will not prevent you from using this website to the extent necessary to copy your order information or contact details.

VIRUSES, HACKING AND OTHER COMPUTER ATTACKS

The user must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or damaging programs or material.

You will not attempt to gain unauthorized access to this website, the server on which this website is stored, or any server, computer, or database connected to our website.

You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause may result in violations classified under applicable law. We will report any violations to the relevant authorities and cooperate with them to identify the attacker.

Furthermore, in the event of a breach of this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any damage or loss resulting from a distributed denial-of-service attack, viruses or any other technologically harmful or damaging programs or material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any content on it, or to any website linked to it.

LINKS FROM OUR WEBSITE

If our website contains links to other websites and third-party materials, these links are provided for informational purposes only, and we have no control over the content of such websites or materials. Therefore, we do not accept any liability for any damage or loss arising from their use.

WRITTEN COMMUNICATIONS

Applicable regulations require that some of the information or communications we send you be in writing; however, by using this website, you agree that most of these communications with us will be electronic.

We will contact you by email or provide information by posting notices on this website.

For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information, and other communications we send you electronically comply with the legal requirements of being in writing. This condition will not affect your statutory rights.

NOTIFICATIONS

Any notifications you send us should preferably be sent through our contact form. In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send you communications either by email or to the postal address you provide when placing an order.

Notices will be deemed received and properly served immediately upon posting on our website, 24 hours after an email is sent, or three days after the postage date of any letter.

RESIGNATION

Our failure to require strict performance by you of any of your obligations under a contract or these Terms or our failure to exercise any of the rights or remedies to which we may be entitled under that contract or these Terms will not constitute a waiver or limitation of those rights or remedies and will not relieve you from compliance with those obligations.

No waiver by us of any specific right or action will constitute a waiver of any other rights or actions arising from a contract or the Terms and Conditions. No waiver by us of any of these Terms and Conditions or of any rights or actions arising from a contract will be effective unless it is expressly stated to be a waiver and is formalized and communicated to you through the various contact methods you provided to us.

PARTIAL NULLITY

If any of these Terms and Conditions or any provision of a contract is declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in effect, unaffected by said declaration of nullity.

OUR RIGHT TO MODIFY THESE TERMS

We reserve the right to modify these Terms and Conditions. We will keep you informed of any substantial changes. These changes will not be retroactive and, except for possible exceptions on a case-by-case basis, will be applicable 10 days after the date of publication in the corresponding notice. If you do not agree with the changes, we recommend that you do not use our website.

APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and any product purchase contracts entered into through said website shall be governed by Spanish law.

These General Conditions are subject to and shall be governed by the provisions of Spanish law, in particular:

• Law 7/1998, of April 13, on General Contracting Conditions,
• Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws,
• Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC,
• Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
• For the resolution of disputes, the parties hereby agree to submit to the Courts and Tribunals of the consumer's domicile, waiving any other jurisdiction.

You can request an out-of-court dispute resolution at Online Dispute Resolution | European Commission (europa.eu)

COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions are welcome. We ask that you send us these comments and suggestions, as well as any questions, complaints, or claims, to our postal or email addresses indicated in Clause 2 of these General Terms and Conditions.

In addition, we have official complaint forms available to consumers and users. You can request them using the email address provided.

Your complaints and claims to our customer service department will be addressed as quickly as possible and, in any case, within a maximum of one month. They will also be recorded with an identification code that we will provide you, allowing you to track them. If, as a consumer, you believe your rights have been violated, you can send your complaints to us via email.