Frequently Asked Questions

You can manage your return quickly through our returns portal. You will only need your order number and postal code. Once inside, select the item you want to return and follow the indicated steps. You can also request a return by emailing us from the email address you used to make the purchase.

To correctly locate your order, we need at least one of these details: the order number or the email address you used to make the purchase. If you cannot write to us from that email, please tell us which one it was so we can identify it. Without any of this information, we will not be able to handle order-related issues.

Estimated times are 3 to 5 business days for mainland Spain, 4 to 8 business days for Islands, Ceuta, Melilla and the rest of Europe, and 7 to 11 business days for international shipments. During high demand periods, these times may be extended.

Orders placed before 12:00 PM are shipped the same business day. Orders placed after that time are processed the next business day. Please note that weekends and holidays may delay delivery.

Yes, we will send you a confirmation email with the tracking number whenever the shipping company provides it, so you can check the status of your shipment.

Shipping is free in Spain (mainland, Islands, Ceuta and Melilla) for orders of €100 or more.

The refund will be processed once the returned product arrives at our facilities and is reviewed. The complete process should not exceed 15 business days. The amount will be refunded using the same payment method used in the original purchase.

For returns due to size or color changes, or without a specific reason, the customer pays the return costs, including shipping and possible customs charges. If you want a different product, you will need to place a new order.

Yes, but only if the product has not been used and is in its original packaging. If we detect signs of use or that it has been removed from its packaging, no refund will be issued.

If the chain breaks within the first 30 days of receiving the product and is not due to misuse, we offer a free replacement. Each product includes one free replacement. To process it, we will need a photo of the broken chain and a brief description of the problem.

In that case, we will provide you with a link to purchase a compatible chain. Chains are not sold individually in the regular catalog.

No. Only returns of physical products are accepted. Gift cards and virtual products are not refundable.

Yes. You have a period of 14 business days from receiving the order to exercise your right of withdrawal. You must complete the withdrawal document and communicate it by email to our customer service. The product must be returned in its original packaging and cannot have been personalized.

The refund will be made within a maximum of 14 calendar days from when you notify us of your decision to withdraw, using the same payment method, and including ordinary shipping costs, unless a more expensive delivery method was chosen.

We do not assume responsibility for delays or incidents caused by force majeure or circumstances beyond our control, such as natural disasters, strikes, conflicts, transport or telecommunications problems.

You can write to us at informacion@nombdi.es or contact us by phone or WhatsApp at 722 715 695. To speed up returns or replacements, we recommend attaching photos or videos directly by email or WhatsApp.