We are sorry.

We cannot manage orders normally right now.

An attack locked us out of several email accounts, social profiles and management tools.

Shopify may still send automated messages from old addresses connected to the store. We cannot access those inboxes or read your replies; we only see some messages forwarded to a secure account.

We have restored a limited check of the basic status of some orders. We will process shipments or refunds as access is restored and each case can be verified.

Information under continuous review